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Up selling a customer

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Customer called about getting the lawn aerated in Sept . So I swing by and it isnt much of a lawn , rough , weedy , and bare spots . So I ask him what he thinks aerating will do . " Well everybody has come out and told me thats what the lawn needs , it will come out great " I tell him straight up , I wont take your money aerating and seeding what you have would just be a waste . What do you want the end result to be ? He says he just wants a nice lawn all grass . So I proposed to him ,...

Up selling a customer

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